Returns
We want you to love your Mylk The Label purchase. If it’s not quite right, you can return your item within 21 days of delivery for a store credit or exchange, provided it meets our return conditions.
Every order is packed with care and dispatched from our Brisbane warehouse, where all returns are also received and processed by our team.
RETURNS PORTAL
Need to return an item? Our Returns Portal provides a simple and convenient way to lodge your return online. Tap the button below to get started.
Your Return Options
When you lodge your return, you can choose from three options. Here’s how they compare.
| Instant Exchange | Standard Exchange | Store Credit | |
|---|---|---|---|
| Best for | Getting your new size fast | Swapping without card details | Choosing something new later |
| When it’s sent | Straight away | Once we receive your return and our team has processed it | Within 5 business days of us receiving your return |
| Card authorisation needed | Yes* | No | No |
| Free shipping on your new item | ✓ (one per order) | ✓ (one per order) | — |
| Return label | $9.95 (free with Checkout +) | $9.95 (free with Checkout +) | $9.95, deducted from your credit (free with Checkout +) |
| Available on Final Sale items | ✕ | ✕ | ✕ |
*You won’t be charged, as long as your return is scanned and in transit back to us within 14 days of lodging your Instant Exchange, and it meets our return conditions. Exchanges are subject to availability.
Instant Exchange
The quickest way to get the right size. Your new item is sent out straight away, so you don’t have to wait for your return to make its way back to us.
When you choose Instant Exchange, you’ll be asked for a secure card authorisation to cover the item you’re returning. You won’t be charged, as long as your return parcel has been scanned by Australia Post and is in transit back to us within 14 days of lodging your Instant Exchange, and the item meets our return conditions.
If our system doesn’t receive a notification that your return has been scanned and is on its way back to us within those 14 days, the card on file will be charged.
Standard Exchange
Prefer not to add card details? With a Standard Exchange, we’ll send your new item once your return has arrived back with us and been processed by our team.
No card authorisation is needed. Your new item will just be sent a little later than with an Instant Exchange.
Store Credit
Not sure what you’d like instead? Choose ‘Issue Store Credit’ when you lodge your return, and we’ll send you a Mylk The Label e-Gift card for the value of your returned items once your return has been processed. The return label cost will be deducted from your credit, if applicable.
- Valid for 3 years from the date it’s issued.
- Combine more than one store credit in a single order by entering each code at checkout.
- Please treat your credit like cash. It’s non-transferable, and we’re unable to replace codes that are lost or stolen.
Please note: We don’t offer refunds for returns, except where an item has a major fault as assessed under ACCC guidelines.
How to Process a Return
- Access Our Returns Portal: Log in to your account to begin your return.
- Select Items: Choose the items you’d like to return and select either a store credit or an exchange.
- Download Your Label: Download and print your return shipping label (or have it printed at a local post office).
- Pack Your Items: Securely package your items. If reusing the original satchel, remove or cover any old shipping labels.
- Drop Off: Lodge your package at your nearest post office. Please note all parcels must be scanned in at the post office for tracking purposes. Any parcels not scanned or not using a Mylk-provided return label will be outside of our responsibility if lost in transit.
Returns Criteria
To ensure a smooth process, returned items must meet the following criteria:
- Be unworn, unwashed, and in their original condition.
- Have all tags attached and be free from stains, fragrances, or damage.
- Be securely packed in a satchel to avoid damage during transit.
Important Notes:
- For sets, both pieces must be returned together.
- Final Sale Items: All items labeled as “Final Sale” are not eligible for exchange, store credit, or return.
- Other Sale Items: These can only be exchanged for a store credit.
- We do not accept returns for loose threads or pulls in fabric.
- Please note that earrings are not eligible for return, exchange, or store credit due to hygiene reasons.
Returns Timeframe
- You have 21 days from your delivery date to return items for a store credit or exchange.
Return Fees
- Return-to-Sender Fee: A $15 fee applies for parcels returned due to incomplete address or failure to collect from the post office, You will also be charged the flat rate cost to reship your order to your location. Free shipping is voided upon return to sender.
-
“Checkout +” Option: Customers can purchase our “Checkout +” option at checkout for free return shipping to us. This allows you to return your item without incurring additional shipping costs.
- Return Costs: A $9.95 flat rate is charged to obtain a Australia Post return label. This fee is waived, if Checkout + is purchased at the time of placing your order. For store credit returns, the label cost will be deducted from your credit, if applicable.
-
Exchanges:
- We honor one free exchange per order, covering the shipping cost of sending the new item back to you.
- If the same order requires more than one return or exchange, subsequent return shipping costs will be at the customer’s expense.
Processing Times
Please allow up to 5 business days after we receive your return for it to be processed.
Faulty Items
If you receive a faulty or damaged item:
- Process your return through our portal within 21 days of delivery.
- Include a clear image of the fault for assessment.
Resolution Options:
- We will first attempt to repair or replace the item.
- If a repair or replacement is not possible, we will issue a store credit.
For items with a major fault (as per ACCC guidelines), you may choose a replacement, store credit, or refund.
Please Note:
Care instructions must be followed to maintain the integrity of our fabrics. Items damaged due to improper care (e.g., shrinkage, tearing, or fading) are not eligible for a return, replacement, or credit. For best results, we recommend cold hand washing all Mylk The Label items.
Shipping Times
Standard:
- Capital Cities: 2–4 business days
- Regional Areas: 3–6 business days
Express:
- Capital Cities: 1–2 business days
- Regional Areas: 2–4 business days
Please note, the above delivery timeframes are estimates from the date of dispatch and do not include order processing times. We always aim to pack and dispatch your orders as quickly as possible, however, during busy periods such as sales and Christmas, please allow a little extra time for your order to be processed and dispatched.