Returns

Mylk The Label accepts returns for:

• Store Credit: Receive a credit note to use on your next purchase.
• Exchanges: Exchange your item for a different size or style (subject to availability).

Please Note:
We do not offer refunds for returns, except in cases where items are deemed to have a major fault as assessed under ACCC guidelines.

1. Access Our Returns Portal: Log in to your account to begin your return.
2. Select Items: Choose the items you’d like to return and select either a store credit or an exchange.
3. Download Your Label: Download and print your return shipping label (or have it printed at a local post office).
4. Pack Your Items: Securely package your items. If reusing the original satchel, remove or cover any old shipping labels.
5. Drop Off: Lodge your package at your nearest post office. Please note all parcels must be scanned in at the post office for tracking purposes. Any parcels not scanned or not using a Mylk-provided return label will be outside of our responsibility if lost in transit.

To ensure a smooth process, returned items must meet the following criteria:

• Be unworn, unwashed, and in their original condition.
• Have all tags attached and be free from stains, fragrances, or damage.
• Be securely packed in a satchel to avoid damage during transit.

Important Notes:

• For sets, both pieces must be returned together.
• Final Sale Items: All items labeled as “Final Sale” are not eligible for exchange, store credit, or return.
• Other Sale Items: These can only be exchanged for a store credit.
• Items purchased from stockists must be returned directly to the original retailer and cannot be processed by Mylk The Label.

• You have 21 days from your delivery date to return items for a store credit or exchange.

• Return-to-Sender Fee: A $15 fee applies for parcels returned due to incomplete address or failure to collect from the post office, You will also be charged the flat rate cost to reship your order to your location. Free shipping is voided upon return to sender.

• “Checkout +” Option: Customers can purchase our “Checkout +” option at checkout for free return shipping to us. This allows you to return your item without incurring additional shipping costs.

• Return Costs: A $9.95 flat rate is charged to obtain a Australia Post return label. This fee is waived, if Redo is purchased at the time of placing your order.

• Exchanges:

  • We honor one free exchange per order, covering the shipping cost of sending the new item back to you.
  • If the same order requires more than one return or exchange, subsequent return shipping costs will be at the customer’s expense.

Please allow up to 5 business days after we receive your return for it to be processed.

If you receive a faulty or damaged item:

1. Process your return through our portal within 21 days of delivery.
2. Include a clear image of the fault for assessment.

Resolution Options:

• We will first attempt to repair or replace the item.
• If a repair or replacement is not possible, we will issue a store credit.

For items with a major fault (as per ACCC guidelines), you may choose a replacement, store credit, or refund.

Please Note:
Care instructions must be followed to maintain the integrity of our fabrics. Items damaged due to improper care (e.g., shrinkage, tearing, or fading) are not eligible for a return, replacement, or credit. For best results, we recommend cold hand washing all Mylk The Label items.

Standard:

• Capital Cities: 2–4 business days
• Regional Areas: 3–6 business days

Express:

• Capital Cities: 1–2 business days
• Regional Areas: 2–4 business days