Returns

RETURNS PORTAL

To process a return, please access our customer portal.

RETURNS POLICY

We want to make your shopping experience with Mylk The Label simple and enjoyable. Below, you’ll find all the details about our returns policy.

Return Options

Mylk The Label accepts returns for:

Store Credit: Receive a credit note to use on your next purchase.
Exchanges: Exchange your item for a different size or style (subject to availability).

Please Note:
We do not offer refunds for returns, except in cases where items are deemed to have a major fault as assessed under ACCC guidelines.

How to Process a Return

Access Our Returns Portal: Log in to your account to begin your return.
Select Items: Choose the items you’d like to return and select either a store credit or an exchange.
Download Your Label: Download and print your return shipping label (or have it printed at a local post office).
Pack Your Items: Securely package your items. If reusing the original satchel, remove or cover any old shipping labels.
Drop Off: Lodge your package at your nearest post office. Please note all parcels must be scanned in at the post office for tracking purposes. Any parcels not scanned or not using a Mylk-provided return label will be outside of our responsibility if lost in transit.

Returns Criteria

To ensure a smooth process, returned items must meet the following criteria:

Be unworn, unwashed, and in their original condition.
Have all tags attached and be free from stains, fragrances, or damage.
Be securely packed in a satchel to avoid damage during transit.

Important Notes:

For sets, both pieces must be returned together.
Final Sale Items: All items labeled as “Final Sale” are not eligible for exchange, store credit, or return.
Other Sale Items: These can only be exchanged for a store credit.
Items purchased from stockists must be returned directly to the original retailer and cannot be processed by Mylk The Label.

Returns Timeframe

14-Day Window: You have 14 days from your delivery date to return items for a store credit or exchange.

Return Fees

Return-to-Sender Fee: A $10 fee applies for returns using the “return to sender” option.
“Redo” Option: Customers can purchase our “Redo” option at checkout for free return shipping to us. This allows you to return your item without incurring additional shipping costs.
Exchanges:
- We honor one free exchange per order, covering the shipping cost of sending the new item back to you.
- If the same order requires more than one return or exchange, subsequent return shipping costs will be at the customer’s expense.

Processing Times

Please allow up to 5 business days after we receive your return for it to be processed.

Faulty Items

If you receive a faulty or damaged item:

Process your return through our portal within 14 days of delivery.
Include a clear image of the fault for assessment.

Resolution Options:

We will first attempt to repair or replace the item.
If a repair or replacement is not possible, we will issue a store credit.

For items with a major fault (as per ACCC guidelines), you may choose a replacement, store credit, or refund.

Please Note:
Care instructions must be followed to maintain the integrity of our fabrics. Items damaged due to improper care (e.g., shrinkage, tearing, or fading) are not eligible for a return, replacement, or credit. For best results, we recommend cold hand washing all Mylk The Label items.