Contact Us

Add your favourite items to cart and follow the checkout prompts. Once complete, you’ll receive an order confirmation email.

We begin packing quickly, so changes aren’t always possible. If you need help, contact us immediately and we’ll do our best.

Credit/debit cards, PayPal, Apple Pay, Afterpay and Zip.

Only one discount code can be used per order.

The code must be entered and clicked “apply.” If it doesn’t work, it may be expired or not valid for the items in your cart. Unfortunately, we cannot apply discount codes once your order is processed, so please ensure your discount code is applied before finalising your order.

Check your junk folder first. If it’s not there, reach out to us and we can check if your order was processes.

Express refers to the delivery speed with Australia Post once your order has been dispatched.
Our team works quickly, but dispatch can take 1–2 business days (Monday–Thursday, 9am–4pm AEST).

Standard shipping: 2–8 business days.
Express shipping: 1-4 business days.

Note: Express shipping means faster delivery once the parcel is dispatched.

Dispatch can take 1–2 business days (Monday–Thursday, 9am–4pm AEST).

Yes - free standard shipping on Australian orders over $200.

If your order hasn’t been packed, we may be able to update it. Contact us immediately.

Tracking can pause during busy periods. If it hasn’t moved in 4+ days, contact us and we’ll do our best to follow up for you.

Check safe-drop locations, neighbours, your letterbox and local post office. If still missing, contact your local courier driver or Australia Post for more information. Please note Mylk The Label is not responsible for missing or damaged parcels, however we will do our best to work out a solution.

Yes - we’ve extended our returns window for the Black Friday period so you can shop with total confidence.

All orders placed between 12 November and 2 December are eligible for a 60-day returns period.

This gives you extra time to receive your parcel, try on your items, and decide what you’d love to keep.

Returns must still be lodged through our Returns Portal and follow our standard return conditions.

All returns must be lodged through our Returns Portal.
This ensures your return is properly tracked and processed.

You have14 daysfrom delivery to return your item for a store credit or exchange. Items must be unworn, unwashed, and in original condition with tags attached.
Final sale items cannot be returned or exchanged.

Refunds are only offered for items assessed as having a major fault under ACCC guidelines.

We’re online-only. Our Brisbane warehouse isn’t open to the public, so all orders and returns must be placed through our website and Returns Portal.

Once your return has been received and processed, you’ll receive an email containing your store credit code. Enter this code at checkout for your next purchase.

Yes - return postage is paid by the customer and goes directly to Australia Post. Mylk The Label will cover the cost of the item to be sent back out on the first exchange only.

We do need to receive and process your returned item before sending your exchange.
This keeps our exchange process fair and ensures items are returned in their original condition.
Once processed, your new item will be shipped right away with tracking.

As soon as your return arrives and passes inspection.

No - returns for stockist purchases must be handled directly through the store.

Final Sale items are not eligible for return, exchange, or store credit.

These styles are clearly marked as Final Sale on their product page before purchase, so you’ll always know before checking out.

If you’re unsure whether an item is Final Sale, you’re welcome to contact us and we can confirm it for you.

Our collections are limited edition and rarely restocked. If you see something you love, it’s best to grab it before it sells out.
If restocks occur, you’ll see a “pre-order” option on the product page.

Yes - every print is created in-house and exclusive to Mylk The Label.

Gentle cold hand-wash, avoid bleach, reshape while damp, dry in shade, and steam to remove creases.

We provide size guides for each item measured in centimetres (cm).All bust and waist measurements are taken flat, underarm to underarm. To find the full measurement simply double the number.

Not at the moment. We’ve made the decision to pause all new wholesale partnerships for the foreseeable future while we focus on expanding our warehouse capacity and improving our internal operations. This pause allows us to increase stock levels and maintain the level of service our stockists deserve.

We’re temporarily unable to accept new wholesale orders. Our current space and team capacity mean we can’t hold the stock levels we need to support wholesale properly right now. We’ll be in a stronger position to reopen once our new warehouse setup is complete.

We expect wholesale to resume once our warehouse expansion is completed, which is planned for mid-2026. If this timeline adjusts, we’ll update our stockists directly.

We’re currently updating our premises to increase storage capacity and streamline our warehouse processes. Until this is completed, we’re unable to support wholesale at the level our partners expect. This temporary pause ensures we don’t compromise on service or availability.

Pre-order items ship once they arrive at our warehouse.

Estimated dates are shown on each product page.

We will ship pre-orders separately to in-stock items to ensure you receive your items as soon as possible.