FAQs
1. Orders & Payment
How do I place an order?
Add your favourite items to cart and follow the checkout prompts. Once complete, you’ll receive an order confirmation email.
Can I change or cancel my order?
We begin packing quickly, so changes aren’t always possible. If you need help, contact us immediately and we’ll do our best.
What payment methods do you accept?
Credit/debit cards, PayPal, Apple Pay, Afterpay and Zip.
Can I use more than one discount code?
Only one discount code can be used per order.
Why didn’t my discount or gift card apply?
The code must be entered and clicked "apply." If it doesn’t work, it may be expired or not valid for the items in your cart. Unfortunately, we cannot apply discount codes once your order is processed, so please ensure your discount code is applied before finalising your order.
I didn’t receive my order confirmation - what should I do?
Check your junk folder first. If it’s not there, reach out to us and we can check if your order was processes.
2. Shipping & Delivery
Does Express Shipping mean same-day dispatch?
Express refers to the delivery speed with Australia Post once your order has been dispatched.Our team works quickly, but dispatch can take 1–2 business days (Monday–Thursday, 9am–4pm AEST).
What are your shipping times?
Standard shipping: 2–8 business days.
Express shipping: 1–4 business days.
Note: Express shipping means faster delivery once the parcel is dispatched.
Do you offer free shipping?
Yes - free standard shipping on Australian orders over $200.
Can I change my shipping address?
If your order hasn’t been packed, we may be able to update it. Contact us immediately.
My tracking hasn’t updated - what now?
Tracking can pause during busy periods. If it hasn’t moved in 4+ days, contact us and we’ll do our best to follow up for you.
My parcel says “delivered” but I didn't receive it.
Check safe-drop locations, neighbours, your letterbox and local post office. If still missing, contact your local courier driver or Australia Post for more information.
Please note Mylk The Label is not responsible for missing or damaged parcels, however we will do our best to work out a solution.
3. Returns, Exchanges & Store Credit
How do I start a return?
All returns must be lodged through our Returns Portal. This ensures your return is properly tracked and processed.
What is your returns policy?
You have 14 days from delivery to return your item for a store credit or exchange. Items must be unworn, unwashed, and in original condition with tags attached.
Final sale items cannot be returned or exchanged.
Do you have a physical store I can visit?
We’re online-only. Our Brisbane warehouse isn’t open to the public, so all orders and returns must be placed through our website and Returns Portal.
Where can I locate my store credit?
Once your return has been received and processed, you’ll receive an email containing your store credit code. Enter this code at checkout for your next purchase.
Do I pay for return shipping?
Yes - return postage is paid by the customer and goes directly to Australia Post. Mylk The Label will cover the cost of the item to be sent back out on the first exchange only.
I need my exchange urgently - can you send it before my return arrives?
We do need to receive and process your returned item before sending your exchange.This keeps our exchange process fair and ensures items are returned in their original condition.
Once processed, your new item will be shipped right away with tracking.
When will my store credit be issued?
As soon as your return arrives and passes inspection.
Can I get a refund?
Refunds are only offered for items assessed as having a major fault under ACCC guidelines.
I bought through a stockist - can I return it to you?
No - returns for stockist purchases must be handled directly through the store.
4. Sizing & Fit
How does your sizing run?
Most pieces fit true to size. Some styles are intentionally relaxed or oversized - this will be noted on the product page. We also provide size guides for each item measured in centimetres (cm). All bust and waist measurements are taken flat, underarm to underarm. To find the full measurement simply double the number.
Do you have a size guide?
Yes - Our size guide is provided in centimetres (cm).
Please note that the bust and waist measurements are taken from seam to seam (underarm to underarm). To find full measurement, simply double the number.
What size is the model wearing?
Model measurements and size are listed on every product page.
What if I’m between sizes?
Compare your measurements to the garment size chart for the closest fit.
5. Products & Restocks
Are your collections restocked?
Our collections are limited edition and rarely restocked.
If you see something you love, it’s best to grab it before it sells out.
If restocks occur, you’ll see a “pre-order” option on the product page.
Are your prints exclusive?
Yes - every print is created in-house and exclusive to Mylk The Label.
How do I care for my garments?
Gentle cold hand-wash, avoid bleach, reshape while damp,dry in shade, and steam to remove creases.
6. Gift Cards
How do I purchase a gift card?
Gift cards are available online and delivered instantly via email.
Do gift cards expire?
No - they never expire.
How do I use a gift card?
Enter the code at checkout before completing your order.
7. Pre-orders
How do pre-orders work?
Pre-order items ship once they arrive at our warehouse.
When will my pre-order dispatch?
Estimated dates are shown on each product page.
Do pre-orders and in-stock items ship separately?
We will ship pre-orders separately to in-stock items to ensure you receive your items as soon as possible.
8. Customer Service
How do I contact you?
Email us at hello@mylkthelabel.com - we’re always happy to help.
What is your response time?
Our Customer Care team are available to assist between 9:00am - 4:00pm AEST, Monday to Thursday, excluding public holidays.
We will endeavour to respond to you via email within 1-2 business days.
9. Pre-Order
If your order includes a Pre Order item, the entire order will ship together once the Pre Order arrives.If you'd like your in-stock items sooner, we recommend placing these as a separate order.
Every Pre Order item is assigned a dispatch timeframe, shown within the description of the item.This means your order will ship once the preorder item arrives for dispatch.
Please note Australia Post delivery times are excluded from this dispatch date.
You'll receive tracking details as soon as your Pre Order item has been sent.
We like to give our customers flexibility.Pre Orders can be cancelled for a store credit any time before dispatch.Once shipped, our standard return policy applies.
10. Missing Parcels
All orders are sent with tracking, and customers are responsible for checking their parcel status using the tracking details provided.
If your parcel has not been received, you must contact us within 6 weeks of placing your order so we can lodge an enquiry with the shipping carrier.
Due to carrier tracking limitations, any delivery issues raised after this period cannot be investigated, and the parcel will be deemed delivered and received.